Cancellation & Refund Policy

PYC Education Private Limited, operating as Pratham Youth Community (PYC). Last updated 24 September 2026.

This policy covers passes for PYC Navratri 2026 bought on pycnavratri.com, on PYC’s partner-night sites (keystone.pycnavratri.com and hbk.pycnavratri.com), or on WhatsApp.

Passes are non-refundable

Once a pass is booked and paid for, it cannot be cancelled and the payment is not refunded, including when plans change or you cannot come. A pass is valid only for the night it was booked for.

A group of 5 is one booking, and this policy applies to the whole group.

If PYC cancels or postpones a night

If PYC cancels or postpones a night, everyone booked for that night gets a full refund of what they paid for it, to the original payment method.

Failed and duplicate payments

• If a payment fails, no booking is made and nothing is charged. If your bank shows the money taken anyway, it is returned to you automatically. If it has not come back within 5 to 7 business days, write to us with the payment reference.
• If you are charged twice for the same booking, the extra payment is refunded in full.

How to ask, and how long it takes

Message us on WhatsApp at +91 94089 08085 from the number you booked with, or write to neel@pyccommunity.com, with your name, your booking reference or payment ID, the amount and the date. We confirm whether a refund is due within 3 business days.

Refunds are made through Razorpay to the original payment method (the same UPI account, card or bank account) and usually reach you within 5 to 7 business days, depending on your bank. We never ask for your card, UPI PIN or bank password to process one.

Contact

About a booking: WhatsApp +91 94089 08085 from the number you booked with, or write to team@pyccommunity.com. Anything else: Neel Panchal, neel@pyccommunity.com, +91 94286 01039.

PYC Education Private Limited, operating as Pratham Youth Community (PYC), Chenpur Village, Ahmedabad, Gujarat 382470, India.